During the last 15years,Business Correspondents have played a major role in Financial Inclusion space to cover the uncovered ,reach the unreached and secure the unsecured people on their own under the aegis of various Banks. They have driven FI initiatives of Govt of India to cover the marginalized and vulnerable section of people under social net.
Specially after launch of PMJDY and social security schemes in 2014,the channel has risen to the occasion and grown leaps and bounds and taken its roots deep to stand as a robust alternate model in the financial map of India. BC model has the potential to be very successful nevertheless much still to be done to validate its inclusion in the financial sector.
The model has passed the initial stages of adoption and future efforts would need to concentrate on instituting changes at the policy level if the channel was to be made viable and sustainable.
As BCs face various operational issues(in cash management, cash handling,reconciliation of failed transactions, frauds and misappropriation), viability issue( inoperative CSPs,managing zero balance and inoperative accounts,income of CSPs, initial investment to establish CSPs) and regulatory concerns, in the context of various Banks having different systems and procedures, compliance norms, payment structure, it is felt necessary to have a Resource Centre for BCs to advise, suggest, innovate, Strategy, hand hold BCs/ CSPs on various regulatory guidelines, analysis of business data, expert advice, work flow, suggestions and updates.
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Our core values are the principles that guide us in helping the
unprivileged and vulnerable section of people to achieve financial
literacy and prosperity. We strive to make Business Correspondents
as financial services leaders and trusted channel that is
differentiated by personalised service and innovative ideas to
pursue and achieve their goals
A)Worthy of trust and care:We care the people and keep our promises
B)Respect: We are inclusive and collaborative. We will contribute to grow further in the FI field
C)Winning with passion:We are passionate to suceed through participation,collaboration and innovation
On 31st July,21,a training program was conducted for officials of national BC, ZMPL (Zero Mass). They are the largest BC in the country. Their State Heads, District nodal officers, total no of 105 officials, participated in the program.
The program was inaugurated by ex ED of RBI, Mrs. Surekha Marandi,who is one of the noted experts in the country on FI and BC operations. During her address she spoke at length on FI policy , RBI guidelines on BCs , operation areas,activities and various products in BC channel.In the last decade,BCs have proved themselves and done excellent job to reach to the vulnerable and low income group of people by providing various facilities in rural,difficult and other inaccessible areas where there are no bank branches.She requested BCs to give importance on registration, certification and capacity building of their Officials and CSPs .She lauded the effort of BCRC for providing training to 839 officials throughout the country.
Dr Naveen Kumar,Associate Professor,NIBM,Pune gave his valedictory address.He mentioned that capacity building of BC officials,CSPs and financial literacy of FI customers is important to drive various digital initiatives and social security schemes to cover poor and low-income groups.He thanked the BCs and CSPs as they have done an excellent job during the Covid Pandemic to reach to the people and render services.He conveyed his thanks to BCRC for conducting such a program on regular basis.
On 22nd July,21,a special training session was conducted for promoter,directors, CEOs of BCs on stress management and how to remain happy and cool during this difficult times.The topic was "Emotional and Mental Wellbeing in present scenario.
The session was handled by Rajyogini Dr B K Sunita didi,PhD,Senior Rajyog Teacher,Brahmakumaris HQ,Abu Road,Rajasthan.With her eloquence and knowledge, she dwelt upon various facets of life and guided how to remain cool and happy ,maintain emotional wellbeing during this difficult time amidst all disturbances and sufferings. Her teachings touched the participants and inspired them to have emotional and mental wellbeing of self,family and society.
The program generated a lot of positiveness and goodness amongst the participants .All participants thanked BCRC for conducting such a live program.
On 17th July,21,a special training program was organized for CSPs of Jammu and Kashmir,Ladakh through webinar.Total 75 CSPs participated in the program.
The program was inaugurated by Mr Himansu k Patra,a noted journalist and editor of "Entrepreneur Times",based at NewDelhi.He noted his satisfaction for the special program conducted for CSPs in difficult centres at J n K and Ladakh by BCRC.He requested CSPs to take advantage of the training and extend their services dedicatedly to vulnerable and low income group of people.He thanked CSPs as they have rendered their services uninterruptedly during Covid Pandemic .They provided services at the risk of their life for which all credit should go to them,he reiterated.
Mr Ravinder Singh,ex Director,Govt of J and K gave valedictory address.He was very happy to participate in the program and address the participants who are working and providing services in difficult Centres. He advised that any support required by BCRC to reach J and K people or CSPs,he can extend help to arrange such a type program.He lauded the efforts of BCRC.
Drishtee Development & Communication Limited
NICT Technologies Pvt. Ltd.
P2P MicroFinance & Allied Services
Zero Mass Pvt. Ltd.
Take a look at what people say about US
Hailstorm and snow fall damaged a CSP...services uninterrupted in Nagaland
Customer Service Point situated at hillock in Himachal Pradesh
Village ladies waiting to draw Govt payments ,maintaining social distancing in Rajastan